Cancellation Policy

CourtPilot Cancellation Policy

This page explains cancellation handling. Venue-specific cancellation rules should always be followed.

Venue-specific rules may also apply. Each venue may have its own rules, payment instructions, cancellation window, and refund process.

Venue rules apply

Each venue controls its own cancellation windows, allowed changes, late-cancel rules, and no-show handling.

  • Check the venue page and any confirmation messages.
  • Contact the venue for booking-specific cancellation requests.
  • Venue staff can cancel or update booking status in CourtPilot.

Customer manage links

The manage link helps customers view booking details and make allowed changes before the venue cutoff.

  • Keep your manage link private.
  • Use venue contact details for urgent changes after the cutoff.
  • The venue can update the booking record after review.

Payment-related cancellations

Customers pay the venue directly through GCash, Maya, or bank. Venue staff check if payment came in and approve bookings. CourtPilot provides booking and listing software and does not hold customer booking payments.

  • Refund eligibility is decided by the venue's policy.
  • CourtPilot does not hold the customer booking payment.
  • Keep receipts or payment references for the venue.

Next step

Need help with a cancellation?

Contact the venue first for booking-specific decisions, or CourtPilot for software support.

Contact