Choose a slot
Customer selects a venue, court, date, time, and duration.
DIRECT PAYMENTS
Customers pay the venue directly
CourtPilot does not receive or hold customer booking payments. Customers pay the venue through the payment methods shown on the booking page, then the venue checks the payment and approves the booking.
Customers pay the venue directly through GCash, Maya, bank transfer, or another payment method accepted by the venue.
The venue checks if the payment came in, then approves the booking in CourtPilot.
CourtPilot does not hold customer booking payments.
PAYMENT FLOW
What happens after you send a booking request?
Pay the venue
Customer follows the venue's payment instructions, such as GCash, Maya, bank transfer, or pay-at-venue if allowed.
Send proof
Customer uploads a payment screenshot or enters a reference number.
Wait for confirmation
The venue checks if the payment came in, then confirms, rejects, or follows up if needed.
A booking is final only when its status says Confirmed.
For customers
After sending a booking request, follow the payment instructions shown on the booking page. The venue may accept GCash, Maya, bank transfer, pay-at-venue, or another approved payment method.
- Pay only using the venue's official payment details shown on the booking page.
- Send a clear payment screenshot or reference number.
- Keep your receipt until the booking is confirmed.
- Contact the venue if payment instructions are unclear.
- Your booking is final only when it says Confirmed.
For venue admins
Use CourtPilot to track booking requests, payment status, and booking approval while your venue keeps control of its own payment accounts.
- Check your GCash, Maya, bank, or payment account before approving.
- Do not approve based only on a screenshot.
- Approve the booking only after confirming that payment came in.
- Reject or follow up if the amount, sender name, or reference number is unclear.
- Keep refund and cancellation notes updated when needed.
What CourtPilot provides
CourtPilot helps organize the booking process, but it does not collect customer booking payments.
- Public venue booking pages
- Court schedule and availability display
- Booking request records
- Secure manage-booking links
- Payment status tracking
- Admin tools for bookings, blocked times, and customer records
- Email updates for booking status
CLEAR BOUNDARIES
What CourtPilot does not do
For direct venue payments, CourtPilot does not handle the money.
- CourtPilot does not receive customer booking payments.
- CourtPilot does not hold venue payouts.
- CourtPilot does not automatically confirm a booking just because a screenshot was uploaded.
- CourtPilot does not process refunds for payments sent directly to the venue.
- Refunds are handled by the venue based on its own rules.
FAQ
Common questions
Does CourtPilot hold customer booking payments?
No. Customers pay the venue directly. CourtPilot only helps organize booking requests and payment status.
Who checks the payment?
The venue checks its own GCash, Maya, bank account, or payment method to confirm if the payment came in.
Does uploading a screenshot confirm the booking?
No. A screenshot or reference number helps the venue review the payment, but the booking is confirmed only after the venue approves it.
Who handles refunds?
The venue handles refunds because the venue receives the customer payment directly.
What if I paid the wrong amount?
Contact the venue as soon as possible. The venue may ask for the correct amount, a clearer screenshot, or updated payment details.
What if the payment instructions are unclear?
Contact the venue before paying. Only pay using the official payment details shown on the booking page.
Can I pay at the venue?
Only if the venue allows pay-at-venue bookings. Some venues may require payment first before confirming a slot.
When is my booking final?
Your booking is final only when the status says Confirmed.
NEXT STEP
Need help with a payment or booking?
For payment concerns, contact the venue first because payments go directly to the venue. For CourtPilot account, listing, or booking-page issues, contact our team.