Booking requests need approval
A booking is final only when its status says Confirmed.
TERMS OF USE
CourtPilot Terms of Use
These Terms explain the basic rules for using CourtPilot's marketplace, booking pages, secure manage links, and venue dashboard. By using CourtPilot, you agree to follow these rules and any venue-specific rules shown on the booking page.
Venue rules may applyCustomers pay venues directlyConfirmed status is final
Venue-specific rules may also apply. Each venue may have its own court rules, payment instructions, cancellation window, and refund process.
Payments go to the venue
Customers pay the venue directly. CourtPilot does not hold customer booking payments.
Venue first for booking issues
For booking-specific payment, refund, schedule, or venue rule concerns, contact the venue first.
Using CourtPilot
CourtPilot helps players browse venues, request court bookings, and view booking details through secure email links.
CourtPilot also gives venues tools to manage courts, schedules, booking requests, blocked times, and payment status.
- Provide accurate contact details when sending a booking request.
- Use CourtPilot only for real booking and venue-related purposes.
- Follow the venue's posted rules, schedules, and staff instructions.
- Avoid actions that may disrupt bookings, venue operations, or other users.
Booking requests
Sending a booking request does not always mean the booking is already confirmed.
A booking may need venue approval, payment review, or availability check before it becomes final.
A booking is final only when its status says Confirmed.
Pending PaymentPending ReviewConfirmedRejectedCancelledExpiredCompleted
- Payment was not received.
- Payment details are unclear.
- The selected slot is no longer available.
- The customer entered wrong or incomplete details.
- The customer does not follow venue rules.
Customer responsibilities
Customers are responsible for:
- Entering the correct name, email, and phone number.
- Checking the venue, date, time, court, and amount before sending a booking request.
- Paying only through the venue's official payment details shown on the booking page.
- Sending a clear payment screenshot or reference number if required.
- Keeping their receipt until the booking is confirmed.
- Arriving on time and following venue rules.
- Using the secure manage link properly.
- Contacting the venue directly for booking-specific payment, refund, late arrival, or schedule concerns.
Venue responsibilities
Venues are responsible for their own court information, schedule, rates, rules, payment instructions, booking approval, cancellation rules, and refund process.
Venues must keep their information as accurate as possible.
- Court availability
- Operating hours
- Rates
- Payment instructions
- Cancellation rules
- Venue rules
- Contact details
- CourtPilot does not guarantee that every booking request will be approved.
- Venue-specific rules may apply in addition to these Terms.
Payments
Customers pay the venue directly through the payment methods accepted by the venue, such as GCash, Maya, bank transfer, pay-at-venue, or another approved method.
The venue checks if the payment came in, then approves or rejects the booking in CourtPilot.
CourtPilot does not hold customer booking payments.
CourtPilot does not process venue payouts.
CourtPilot does not automatically confirm a booking just because a payment screenshot or reference number was uploaded.
Payment concerns should be raised with the venue first.
Cancellations, refunds, and schedule changes
Each venue may set its own cancellation window, reschedule rules, refund rules, and no-show rules.
Customers may use the secure manage link to view booking details and status.
Customers should contact the venue directly for cancellation or schedule-change requests.
Since customers pay the venue directly, refunds are handled by the venue that received the payment.
CourtPilot may show booking records and payment status, but CourtPilot does not automatically issue refunds for payments sent directly to venues.
Secure manage links
Customers may receive a secure manage link by email.
The manage link can be used to:
- View booking details
- Check booking status
- View venue contact details
- Customers should not share their manage link publicly because it may allow access to their booking details.
Prohibited use
Users must not misuse CourtPilot.
Do not:
- Send fake bookings.
- Upload fake or edited payment screenshots.
- Use another person's booking details without permission.
- Attempt to access admin pages without authorization.
- Misuse venue, customer, or booking information.
- Disrupt the website, booking pages, or venue dashboard.
- Copy, scrape, or abuse marketplace data.
- CourtPilot may block, remove, suspend, or restrict access if misuse is detected.
CourtPilot's role
CourtPilot provides marketplace, booking-page, schedule, email, manage-link, and venue dashboard tools.
CourtPilot is not the owner or operator of the listed venues unless clearly stated.
Venues are responsible for their own on-site operations, customer handling, payment checking, refunds, rules, safety, and court availability.
CourtPilot may help with support, records, and technical issues, but booking-specific payment or refund concerns should be handled with the venue first.
Changes to these Terms
CourtPilot may update these Terms when needed.
The latest version will be posted on this page.
Continued use of CourtPilot after updates means the user accepts the updated Terms.
Contact
For CourtPilot website, venue listing, venue access, or support concerns, message CourtPilot on Facebook.
For booking-specific payment, refund, schedule, or venue rule concerns, contact the venue first.
Next step
Questions about these terms?
Contact CourtPilot for website, listing, or account questions. For booking-specific payment, refund, or schedule concerns, contact the venue first.