Refund Policy
This page explains refund handling. Since customers pay venues directly, venues handle refund decisions and payouts.
Venue-specific rules may also apply. Each venue may have its own rules, payment instructions, cancellation window, and refund process. Customers pay the venue directly through GCash, Maya, or bank. Venue staff check if payment came in and approve bookings. CourtPilot provides booking and listing software and does not hold customer booking payments.
Refunds are handled by the venue because the venue receives the payment directly through its own payment channel.
CourtPilot can show booking and payment status records entered by venue admins, but it does not hold customer booking payments.
If there is a mismatch between booking status and venue payment records, contact the venue first so staff can check the receipt and update CourtPilot if needed.
Next step
Start with the venue for booking payment concerns, or contact CourtPilot for software support.